Collections Supervisor (MCO)

Job Description

Primary Duties/Responsibilities:

  • Supervise the day-to-day activities of the PFS department relating to collections
  • Train Collections Specialist, Team Lead, clerk, etc. in department and in coordination with Training Coordinator
  • Maintain & Assurance of work performed by collector and team lead
  • Monitor reporting and statistics to ensure AR trends are addressed and escalated
  • Supervise team members to monitor daily performance
  •  Assess training needs and coordinate new hire training on department processes and procedures
  • Interview, hire and recommend corrective actions of employees
  • Approves timecards and update KABA as needed
  • Enforce attendance policy/guidelines
  • Ensure communication regarding payer regulations and departmental communications are clearly understood
  • Prepare annual performance evaluations and make recommendations for salary increases and position changes
  • Refer complex clinical, product or patient questions to the manager
  • Monitor department performance on key performance indicators and communicates progress to management
  • Propose solutions to opportunities between teams to ensure team effectiveness
  • Interact with other teams within KCI to ensure facilitation of process and problem solving is facilitated
  • Review bulletins and relay pertinent information to team members
  • Conform to, support and enforce all Company policies and procedures


  • Experience performing statistical analysis to monitor financial results
  • Experience monitoring Account Receivable trends
  • Experience preparing annual performance evaluations
  • ·Experience with Business Objects reporting
  • Demonstrated accounting and problem solving skills
  • Ability to Travel as needed and/or requested by internal and external customers
  • Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment
  • HS Diploma (college degree preferred)
The information listed above is not a comprehensive list of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Any physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE AA M/F/Vet/Disability: Acelity L.P. Inc. and its subsidiaries are an equal opportunity and affirmative action employer and give consideration for employment to qualified applicants without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, or genetic information or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please click here: VEVRAA Federal Contractor