Virtual Therapy Specialist

Job Description

Position Title: Virtual Therapy Specialist, Digital Wound Care
Position Reports To: Bryan Pierce
Department: Digital Wound Care

The Virtual Therapy Specialist, Digital Wound Care position is responsible for:  The Virtual Therapy Specialist provides education to patients and guidance to clinicians using Acelity/KCI products as part of a comprehensive wound care plan. The Virtual Therapy Specialist follows patients in conjunction with primary care providers to support any challenges the patient or provider may have effectively using prescribed therapies.    
Primary Duties/Responsibilities:
Support improved clinical and economic outcomes for customers by:
•    Educating patients on the importance of using therapies in accordance with provider recommendations
•    Interacting with patients telephonically to understand challenges with use of Acelity therapies in the home care setting and troubleshooting issues
•    Escalating issues to patient care givers to support overall adherence and appropriate use of prescribed therapies
•    Capture and maintain all pertinent data related to patient and care giver interactions throughout use of Acelity therapies
•    Utilize one’s understanding of Acelity technology to problem solve and trouble shoot abnormalities and decide upon the appropriate course of action
Adhere to all KCI policies, procedures, and guidelines including Product Placement & Transfer/Assistance Policy.
•    Complete essential business-tracking requirements by:
•    Capturing and maintaining interaction activity data
•    Assisting in collection of necessary documents and paperwork when required
•    Providing feedback to leadership to support improved program performance

Required Qualifications:
•    Current license by the State of Texas as a LVN/LPN
•    Minimum 3 year of direct patient care in a clinical setting or job related clinical support experience (i.e. Telephonic Patient Consultation/Education)
•    Experience with MS Office applications including Word, Excel, and Outlook
•    Demonstrated ability to manage change and multiple priorities
•    Demonstrated time management and organizational skills
•    Demonstrated ability to operate independently and efficiently, without supervision
•    Demonstrated ability to deal effectively with customers, employees and business contacts, while conveying a positive service-oriented attitude
•    Demonstrated ability to maintain confidentiality and exercise discretion in all business dealings
•    Ability to exercise sound judgment, eliciting support and cooperation from co-workers
•    Ability to engage in self-appraisal and continuous learning
•    Demonstrated presentation and communication skills

Preferred Qualifications:
•    Nursing experience with wound care management

The information listed in this job description is not a comprehensive list of all duties/responsibilities performed.

The information listed above is not a comprehensive list of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Any physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE AA M/F/Vet/Disability: Acelity L.P. Inc. and its subsidiaries are an equal opportunity and affirmative action employer and give consideration for employment to qualified applicants without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, or genetic information or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please click here: VEVRAA Federal Contractor